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Out of Hours

Familiar vets, 24-hour care — overnight support from our own team, with expert triage provided by VidiVet

Out Of Hours Service - here when you need us most

At Phoenix Vet Practice, we know pet worries don’t stop at 6.30pm. To make sure you always have support, we offer full out-of-hours service based at our practice here in Nantwich, designed to keep your pets safe and our team well-rested.

Because our daytime vets also cover on-call from home, we use VidiVet overnight to triage any concerns. Their veterinary team will assess your pet’s situation, guide you on what to do, and contact our on-call vet if urgent care is needed so you can be seen by our on call vets, either Steve, Cathy, Sarah or Keelin.

VidiVet is also available during the day for free advice whenever we’re unable to get to the phone.

This approach ensures you always have expert help at hand, while allowing our small team to get some sleep and provide the highest level of care every day.

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Friendly Expert Help

Qualified veterinary advice by message, photo or video with advice in minutes.

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Support When You Need It

Help overnight and out of hours, and daytime back-up if we're busy. Linked to our on-call vet.

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Peace of Mind

Reassurance when you are unsure, guidance you can trust. Here for you, day and night.

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